Terms and Conditions

1. Introduction

Welcome to R111 (“Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of our services, website, and any related platforms. By accessing or using our services, you agree to comply with these Terms. If you do not agree, please do not use our services.

2. Services

We provide moving & shifting, home cleaning, maintenance, electrician, plumbing, and painting services within the UAE. The details of each service, including pricing, scope of work, and timelines, will be agreed upon prior to booking.

3. Bookings & Payments

• All bookings must be made through our official channels (website, phone, or email).
• Prices are quoted in AED unless otherwise stated.
• Full or partial payment may be required before the service is rendered.
• We reserve the right to cancel or reschedule bookings due to unforeseen circumstances.

4. Cancellations & Refunds

• Customers may cancel or reschedule up to [X hours] before the service without penalty.
• Late cancellations may incur a fee.
• Refunds, if applicable, will be processed within [X days] after approval.

5. Customer Responsibilities

• Provide accurate information when booking a service.
• Ensure access to the property and availability of necessary utilities (water, electricity, etc.).
• Safely store valuables; we are not responsible for items not disclosed prior to service.

6. Liability

We take reasonable steps to ensure quality service. However, we are not liable for indirect or consequential losses. Any damages caused by our staff must be reported immediately. Our liability is limited to the cost of the service provided or as required by UAE law.

7. Safety & Conduct

We prioritize safety and professionalism. Any unsafe working conditions may lead to service cancellation or delay. Harassment or inappropriate behavior towards our staff will not be tolerated.

8. Intellectual Property

All website content, logos, and materials are owned by R111. You may not use, copy, or distribute them without our written consent.

9. Privacy

We respect your privacy and handle your data according to our [Privacy Policy]. By using our services, you consent to the collection and use of your data as outlined there.

10. Changes to Terms

We may update these Terms & Conditions from time to time. The updated version will be posted on our website with the “Last Updated” date.

11. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes will be resolved in the courts of [Your Emirate, e.g., Dubai].

12. Contact Us